FAQs
FAQs | Gifted Your Way
Welcome to our Frequently Asked Questions page! We understand that shopping for personalised gifts may come with unique questions, and we’re here to provide the answers. Below, you’ll find solutions to some of the most common inquiries we receive.
If your question isn’t covered here, feel free to reach out to our friendly team via our Contact Us page—we’re always happy to assist!
Q: I’ve made a mistake with my order. Can I change it?
A: Mistakes happen, and we’ll do everything we can to make changes to your order. However, if your item has already gone into production, it may not be possible to amend it. Please contact us as soon as possible so we can check the status of your order and assist you.
Q: How long does delivery take?
A: Our personalised gifts are custom-made just for you, and production takes a little time. We partner with skilled artisans across the globe, including in the USA, China, UK, and Europe, which means delivery times may vary. Typically, you can expect your order to arrive within 3–7 working days.
Q: I ordered several items, but only some have arrived. Where are the rest?
A: Because we work with multiple warehouses and production partners, some of your items may be shipped from different locations. While we do our best to combine your products into one parcel, certain items may require separate shipments due to location or production times. Rest assured, your remaining items will arrive as soon as possible.
Q: My order has a spelling mistake—what can I do?
A: We’re sorry to hear about the issue with your gift. Please remember that our personalisation process uses the exact names and messages you provide during checkout. For this reason, we recommend double-checking all spelling and personalisation details before placing your order. If the mistake was caused during production, we will, of course, take responsibility and correct it. Contact us to review your order, and we’ll assist you in resolving the issue.
Q: Can I return my item?
A: Since our personalised gifts are custom-made to your specifications, we’re unable to accept returns unless the item is faulty. If there’s a problem with your order, please contact us, and we’ll do our best to help resolve the issue.
Q: I forgot to order one of the products I wanted. Can I add it to my order?
A: Once an order is confirmed, we’re unable to add extra products. However, you can simply place a new order for the item you missed. If you need assistance with your new order, don’t hesitate to reach out—we’re here to help!
Q: My order has arrived, and it’s broken—help!
A: We’re truly sorry that your gift hasn’t arrived in perfect condition. Your satisfaction is our top priority, and we want to resolve this issue as quickly as possible. Since we operate as an online store without physical locations, the easiest way for us to help is by seeing a photo of the damaged item. Please send an email to info@giftedyourway.com with a clear photograph of the damaged product, and we’ll work to resolve the issue promptly.
We hope this FAQ page has answered your questions and made your shopping experience easier. At Gifted Your Way, we’re dedicated to ensuring your personalised gifts arrive as beautifully and thoughtfully as you envisioned.
If you still need help, visit our Contact Us page to get in touch with our team. Thank you for choosing Gifted Your Way!